Maintaining the System 93 The backup utility only supports SQL Server (standard, Express, and MSDE) databases, and can be access- ed at: Administration > System > Backup Database Maintaining Replicon-Hosted/SaaS Implementations When you purchase a Replicon-hosted/SaaS Contract or Month-To-Month plan, maintenance processes such as product upgrades and database backups are carried out by Replicon. However, you can manage your own licensing via the account management portal within Web TimeSheet. Managing Seats When you purchase Web TimeSheet, you purchase a number of seats. Each seat provides one user access to the features related to that seat. For example, if a user is entering time against projects, they must be assigned a Project & Billing Edition seat. Adding Seats If your company grows, you may need to add seats to support the additional users. Adding Seats in a Contract Plan If you purchased a Contract plan, you can add seats at any time. The cost of each seat will be prorated based on how many months of the contract it is in use (with the month of addition counted as a month of use). You cannot remove seat licenses from a contract. To add license seats to a Contract plan: 1.    Open the Manage Account page. 2.    Select Add Users to Your Contract. 3.    Under Add Users, enter the additional users you would like to add for each product. 4.    Select Update Plan. 5.    Select Confirm Plan Changes. Adding or Removing Seats in a Month-To-Month Plan If you purchased a Month-To-Month plan, you can add or remove seats at any time via the Users page. The cost of a month of hosting will be based on peak usage of the system (that is, the maximum number of that type of seat in use at any time during the month). If the database backup fails, the error message Backup of database <databasename> failed displays. Common causes of failure are: • The path you entered does not exist. Verify that each of the specified folders exists and, if not, either correct the path or create folders to match the path. • You lack permission to write to the specified file or folder. Ensure you have permission to write to the file and folders specified. If you do not, try creating the backup in a different loca- tion. Refer to the Web TimeSheet online help for more information about managing Replicon-hosted/SaaS accounts.